Shipping policy

Shipping Policy

Thank you for shopping with SHOETICS! We are dedicated to delivering your order quickly and safely. Below you will find the details of our shipping policy.

1. Processing Times

All orders are processed and prepared within [1 - 3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification automatically when your order has shipped.

Note: During high-volume periods (such as Christmas, Black Friday, or special promotions), processing times may be slightly extended. We appreciate your patience!

2. Shipping Rates & Delivery Estimates

To keep things simple, we offer a flat shipping rate for all our orders:

  • Standard Shipping: $4.99 / 4.99 €

  • Estimated Delivery Time: 5 to 8 business days.

Delivery times are estimates and commence from the date of shipping, rather than the date of order.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information usually takes [24 to 48] hours to update in the carrier's system.

You can track your package at any time through our tracking page or by using the link provided in the email.

4. Customs, Duties, and Taxes

SHOETICS is not responsible for any customs duties, tariffs, or local taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Incorrect Addresses & Delivery Issues

Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the buyer. If a package is returned to our facilities due to an error in the delivery data, the customer will be responsible for the reshipping costs.

6. Damages & Lost Packages

If your order arrives damaged or gets lost in transit, please contact our support team immediately at shoeticsuport@gmail.com.

  • Please save all original packaging materials and the damaged goods before making a claim.

  • To speed up the process, include your order number and photographs of the package's condition.